Hours Of Operation 8 AM - 5 PM  Monday Thru Friday


Call us at 1-800-927-0798

Power Wheelchair, Scooter & Lift Chair Repairs

Call For Service & Parts 1-800-927-0798

 MOBILITY DR.

Serving Long Island (Nassau & Suffolk), Manhattan, Bronx, Queens, Brooklyn, Staten Island & Lower Westchester.

 

FAQ'S


How Do I Charge My Batteries?
Each manufacturer gives a different charging time for their mobility device. Please consult your owner's manual for battery charging instructions.

How Often Should I Recharge My Batteries?
If you are a daily user you should typically recharge your batteries each night, even if the battery gauge is still in the green.

How Long Should I Charge My Power Wheelchair Or Scooter?
You should recharge your batteries 10 - 14 Hours for optimal battery capacity. Please refer to your owner's manual.

How Long Are My Batteries Supposed To Last?
Battery life expectancy varies depending on a wide array of conditions. A set of batteries should typically last from 1 to 2 years depending on weight of person, charging habits, and the terrain. (eg. someone close to the weight capacity or over, not re-charging batteries after each use, using an extension cord, hilly areas, grass & gravel to name a few)***You should at no time use an extension cord to re-charge your mobility product. You should plug all battery chargers directly into the wall outlet.***
Need Batteries Call 1-800-927-0798


Can I charge my scooter or power wheelchair batteries in short increments and still have a long battery capacity?
No! In order to take your scooter or power wheelchair for long drives you need to fully charge your batteries according to owner's manual. Anywhere between 10 - 14 hours.


I bought my scooter or power wheelchair from another provider. Will you still service my mobility device?
Yes we will! Just fill out our Request Services Form or give us a call at 1-800-927-0798 and we will be happy to assist you.

My Power Wheelchair or Scooter will not power on?
  1. Check to make sure the unit is turned on.
  2. Check to make sure circuit breaker or fuse is not blown.
  3. Check to make sure all connectors and harnesses are secure.
  4. Check to make sure batteries are connected securely.
What do I do if my scooter shuts down and starts to beep?
  1. If you are somewhere safe and not in harms way, count how many times you hear the consecutive beeps before you hear each pause.
  2. If you are not somewhere safe, turn the key off, wait a second, turn the key back on, then proceed to safety.
  3. After you count the beeps tell your service provider or check the back of your owner's manual for the fault code reference,
Can I order factory OEM parts & accessories for my scooter, lift chair or power wheelchair and have it shipped to me without a service call?
Absolutely! Just provide us with your make, model & serial #, what parts you need, and we'll have your parts drop shipped directly from the your manufacturer's warehouse to your home or place of business.




                    
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